Lonely Planet Reviews

If you wanted the best experience trek in rinjani mountain, so looked for cakrawala rinjani company, we took 3 days / 2 nights package with my friends and I found Mr Sultan from this company . They were an experienced about the rinjani mountain , and they organize as was sucsesful my trip , highly recommend to this company to anyone hike Rinjani Mountain.

On the 26th of May my Mercedes Benz Campervan broke down 40 klms from Elliott Nothern Territory Australia Elliott Towing took us to Midlands Caravan Park. He drove in and could have gone straight to the site, the place was deserted except for two caravans, instead he went right there is one tree there, I said there are trees here his reply it's okay then we had people waving at us his reply I don't know why they are waving at us it was then that we hit the tree ripping off the awning and doing major damage to the roof and the windows not so much as a sorry. I learnt today that I signed a piece of paper that indemnifies Elliott Towing for the damage to my van, this is the reality of driving in the Northern Territory Australia if you are coming to Australia please be aware of this.

Since brexit you have to pay taxes if your order from europe. Since they ship from the UK. This is not very transparant beforehand. Had to pay 9 euro extra for an order of ~45 euro.

This made the order way more expensive compared to ordering locally.

( ORDER No. 4766508A and 4767228A)

These were placed on 30th of October 2021 and till today that is February 14th 2022 they still have not arrived. Like other posters I was initially offered the same excuses which overtime dried up and now Lonely Planet simply stopped responding and or updating me on this.

John ????? (Who did not feel necessary to write his full name), Shop Operations Manager who wrote to me in December last year to apologize for the delay and who has also since then simply and conveniently disappeared from the scene.

The worst disgusting unethical company I have experienced in my life. Needless to say everyone should read up and avoid buying or dealing with Lonely Planet.

All those affected by Lonely Planets' failure to uphold its's end of the deal should look into what legal options exist.

Terrible service - ordered 2 books well over a month ago, apparently an issue at the warehouse. Despite numerous contacts they still can't tell me when I will receive.
I can't believe they can't sort the problem out and send replacements. Don't order from them. Shocking customer service.
Order 4766712A
Update. Still no further forward. No one can tell me when or even if I will receive an order that I paid for some time ago. Pretty much worst service I have received. Awful company. Don't buy!

Extremely poor service, very robotic and template answers,
I ordered two books for my wife, one for her birthday and one for a upcoming holiday in December. Ordered over a month ago and when I checked on Friday why they didn’t arrive yet I was told there was an error in they system and they don’t know if the order was actually processed not. They also wouldn’t be able to provide me with a tracking number and couldn’t give a timeframe on when I would get the order (if ever?). Are you joking ?
I can see both books are in stock and available to ship within 1-2 days, I am appalled you don’t just send me a replacement. I don’t want a refund because when I ordered I used an offer for buy one get one free, but I am now thinking that might have been a scam, because clearly you are not sending me both books and just want to refund me the money for one.
This really has been the worst experience and customer service is not friendly at all.
My wife used to live lonely planet and only ever bought your guided, but having told her about this she’s been very disappointed
Order 4765327A

10 January 2018 - the date our tour in India started!! Two women with our two young daughters arrived in Terminal 3 in New Delhi- India. Mr Kamal from Jaisalmer, owner of the Thar Desert Tours planned everything for us, well organized and for sure safe. The car with a very polite driver, the hotels, the train- trip and the tour in the Thar desert. In Jaisalmer we had the opportunity to meet his parents and fanily and we were very welcome.! It was an experience we never forget and we are already planning to come back! Thank you mr Kamal

I find Lonely Planet books very informative and useful. They are ideal to take on a trip as a guide, with lots of information on sites, restaurants, hotels and local cultures. They make sure one doesn't miss out on anything during a trip. I wish they had a little more souvenir value though, through more colour photographs and a more attractive layout (I'm comparing them with DK Eyewitness books, which have such great souvenir value in addition to information). But that's just the aesthetics. In terms of content, Lonely Planet book are great!

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We went to bali last year and used the guide of lonely planet. It was not bad, even if the shadow show in ubud was tuesday instead of thursday as stated in the guide. We also had a local guide to complete our trip.
As the guide said we made attention at the exchange of currency desk but we had no fraud.